FAQ

1. How does OrellaUV sterilize my toothbrush?

OrellaUV uses certified UV-C light at the optimal germicidal wavelength (253.7 nm). This technology damages the DNA and RNA of microorganisms, preventing them from multiplying. In independent studies, UV-C has been proven to eliminate up to 99.9% of common bacteria and viruses found on toothbrushes.

2. Is UV-C light safe for home use?

Yes. OrellaUV devices are designed with safety in mind. The UV-C light automatically switches off the moment the lid or cover is opened, preventing direct exposure. Unlike some older UV devices, OrellaUV’s LEDs do not generate ozone, making them safe for daily home use.

3. Why should I sanitize my toothbrush? Isn’t rinsing with water enough?

Rinsing only removes visible debris. Studies show that toothbrushes can carry millions of bacteria, including E. coli and Staphylococcus, especially when stored in shared or damp environments like bathroom cups. OrellaUV provides hospital-grade sterilization in just a few minutes, offering peace of mind every time you brush.

4. How long does the sterilization process take?

Each sterilization cycle takes about 3–10 minutes depending on the model. Portable versions complete the cycle in ~3 minutes, while family stations with multiple brushes may take slightly longer. For family devices (up to 5 brushes), all toothbrushes are sterilized in one cycle. Some models also offer automatic disinfection after every use, so you don’t even need to think about it.

5. Can OrellaUV be used with any toothbrush?

Yes. OrellaUV sterilizers are designed to fit most manual and electric toothbrushes. Our family station can also hold a shaving razor or extra brush heads.

6. How often should I replace my toothbrush if I use OrellaUV?

We still recommend replacing your toothbrush or brush head every 3 months (as dentists advise). However, using OrellaUV keeps your toothbrush germ-free between replacements, reducing the risk of infections, bad breath, or re-contamination after illness.

7. How portable are the devices?

OrellaUV offers several models tailored to different lifestyles:

OrellaUV PureCase™ – a sleek travel-ready case for a single toothbrush.

OrellaUV DuoGuard™ – compact dual sterilizer, perfect for couples.

OrellaUV FamilyGuard™ – a family station that holds up to 5 toothbrushes and one razor.

OrellaUV SmartGuard™ – a modern countertop unit with a smart display and automatic sterilization cycles.

All portable models are lightweight, USB-C rechargeable, and TSA-friendly for international travel.

8. Does the device need replacement bulbs?

No. Our sterilizers use long-life UV-C LEDs that last up to 10,000 hours. Unlike older UV products with fragile bulbs, OrellaUV requires minimal maintenance.

9. What about shipping and delivery times?

We provide fast international delivery with tracking. Orders are usually processed within 1–2 business days. Delivery times depend on your region:

US & EU: 6–12 business days

Worldwide: 8–16 business days
Shipping is free for orders above €80 (≈ $87)

10. Can I return the product if I’m not satisfied?

Yes. We offer a 30-day money-back guarantee. If OrellaUV doesn’t meet your expectations, simply return it for a full refund. All devices also come with a 2-year warranty to ensure long-term peace of mind.

11. What makes OrellaUV different from cheaper alternatives online?

Many low-cost UV devices are poorly built, lack proper wavelength control, and fail after a short time. OrellaUV is designed for reliability, backed by scientific transparency, premium materials, and a warranty. It’s not just a gadget – it’s a complete oral hygiene upgrade.

12. Is this a luxury or an essential hygiene tool?

We believe OrellaUV is an essential investment. Oral health is directly linked to overall health, including risks of heart disease and systemic infections. By preventing bacteria build-up, you protect both your smile and your long-term well-being – saving money on future dental bills.