Contact information

Contact Information

We’re here to help and answer any questions you may have about OrellaUV, our products, or your order. Please feel free to reach out to us through any of the methods below. Our support team is friendly, knowledgeable, and committed to ensuring you have a great experience with our brand.

Customer Support Email: support@orellauv.com
For any inquiries related to your order, product questions, returns, or technical support, send us an email. We aim to respond to all support emails within 24 hours on weekdays (slightly longer on weekends or holidays). Whether you need help with troubleshooting your device or want an update on shipping, we’ll gladly assist.

General Inquiries: info@orellauv.com
For business inquiries, partnership opportunities, media/press, or any general information about OrellaUV, you can contact us at this address. Our team will route your inquiry to the appropriate department (e.g., sales, press relations) and get back to you promptly. If you’re not sure which email to use, don’t worry – either one will get you in touch, and we’ll make sure it’s handled by the right person.

Business Address (Mailing Address):
MNTIOM j.d.o.o. (OrellaUV)
Ulica križnog puta 92
10040 Zagreb
Croatia

This is our registered business address and headquarters. You can send traditional mail here (please mark attention to “OrellaUV Support” or a specific department if applicable). Note: This address can also be used for any product returns after you’ve contacted us and received return authorization. It is recommended to use a postal service with tracking if you send us anything valuable. (For returns, we will provide you with the proper return instructions – do not send products back to the above address without contacting us first.)

Phone: We currently provide support primarily via email. This helps us keep a record of your request and ensures you get a detailed response. If a phone call is needed, we can arrange one via email request. We plan to introduce a customer service hotline in the future as we grow – stay tuned!

Our customer service hours are typically 9:00 – 17:00 (5 PM) Central European Time (CET), Monday to Friday. During these hours, you can expect swift replies. Outside of these hours, we still monitor urgent inquiries but response times might be a bit longer.

We also encourage you to check our FAQ section on the website for quick answers to common questions. But never hesitate to contact us – we love hearing from our customers, whether it’s feedback, a testimonial, or a question.

Social Media: You can also reach out via our official social media handles (Instagram, TikTok, Facebook at @OrellaUV). While email is the best for support, we’re active on social media and can guide you to the right help if you message us there.

At OrellaUV, open communication is part of our commitment to trust and transparency. We’re a small team with a big dedication to wellness-tech innovation and customer happiness. Whatever you need, we’re just a message away!