FamilyGuard - complete toothbrush sterilizer

Hospital-Grade Protection for Your Whole Family

Cold cathode UV-C at 253.7nm destroys 99.9% of bacteria, viruses, and mold. Hot air drying at 45-60°C prevents regrowth. Two-phase protection your toothbrush cup could never offer.

What's Included:

• Medical-grade 253.7nm UV-C sterilization

• Hot air drying (45-60°C) — competitors don't have this

• 4000mAh battery — one month per charge

• Food-grade stainless steel interior

• Wall-mounted with multi-holder system

⚠️ Please Note: This sterilizer is not compatible with certain larger electric toothbrushes, such as Oral-B electric toothbrushes. Please check your toothbrush dimensions before purchase.

How long will it take for my order to arrive?

Full transparency: Our shipping times aren't the fastest (6-25 days depending on location). But our customer support is. If anything goes wrong, damaged package, lost order, whatever, we fix it fast.

Tracked delivery: usually 6–16 business days. Every order is protected by our 30-day support guarantee.

We process all orders within 2–3 business days.
Average delivery times:

United States: 7–18 business days

Europe: 6–15 business days(up to 25 during peak season)

Worldwide: 8–20 business days (some remote areas may take up to 21–25 days)

You’ll receive an email confirmation with tracking information once your order has shipped.

How can I track the status of my order?

As soon as your order ships, you’ll get a tracking number by email. You can follow your order directly through the carrier’s tracking page to see real-time updates.

My order seems delayed — what should I do?

Occasionally, customs or local carriers may cause slight delays. If your package is significantly late or shows no tracking updates beyond the expected delivery window, we will provide a reshipment or a full refund. Your satisfaction is always our priority.

What if my order arrives damaged, wrong, or incomplete?

If you receive a damaged item, the wrong product, or if something is missing, please contact us within 30 days of delivery. Simply send us a photo or short video, and we’ll arrange a replacement or full refund — no return required.

Can I cancel or modify my order?

You can cancel or change your order before it is processed and shipped. Once the order has been fulfilled, cancellation is no longer possible.

Do I need to return the product to get a refund?

In most cases, returns are not required. If there is an issue with your order (damage, wrong item, or non-delivery), we’ll take care of it by sending a replacement or issuing a refund after reviewing your case.

What happens if my package is marked “delivered” but I didn’t receive it?

If your tracking shows the order as delivered but you haven’t received it, we recommend contacting your local post office first. In certain cases, we may ask for a non-delivery confirmation from your local carrier in order to provide a refund or reshipment.

Summary

✨ At OrellaUv, we stand behind every product we ship. If something goes wrong, we’ll fix it quickly and fairly — so you can enjoy pure, science-backed oral hygiene with complete peace of mind.

Most UV sanitizers remove the bacteria. They don't remove the moisture that brings it back. FamilyGuard is the only family system that combines 253.7nm UV-C sterilization with 60°C hot-air drying — because a wet brush in 60 minutes is just a dirty brush again.