The Couples' Wellness Protocol - PDF

You share a home. You share a bathroom. You share a life. What most couples never think about is that they're also sharing bacteria — every single day, silently, through toothbrushes stored centimetres apart.

The Couples' Wellness Protocol is your instant start guide to breaking that cycle. It lands in your inbox the moment you order, so both of you can hit the ground running before DuoGuard even arrives at your door.

What's inside your protocol:

5-Minute Installation Checklist — From unboxing to full protection before your coffee gets cold. No tools. No guesswork. Both of you protected in under five minutes.

The Shared Bathroom Bacteria Map — A visual breakdown of exactly where bacteria multiply in a shared bathroom — cross-contamination zones, toilet aerosol range, humidity hotspots — and how DuoGuard neutralizes each one.

His & Hers Morning & Evening Rituals — A simple routine that works for both of you without extra effort, negotiation, or reminders. The best habit is the one that becomes invisible.

60-Day Couples' Wellness Tracker — Week-by-week check-ins for both of you. Fewer sick days, fresher breath, better dental checkups — write it down and see the shift together.

When One of You Gets Sick Protocol — Exactly what to do during illness so DuoGuard breaks the transmission cycle before the other partner catches it.

This isn't a generic hygiene pamphlet. It's a couples-specific system built around the unique bacterial dynamics of a shared bathroom — and the fact that when one person protects themselves, they're protecting the other.

Valued at €37. Yours free with every DuoGuard order.

You share a home. You share a bathroom. You share a life. What most couples never think about is that they're also sharing bacteria — every single day, silently, through toothbrushes stored centimetres apart.

The Couples' Wellness Protocol is your instant start guide to breaking that cycle. It lands in your inbox the moment you order, so both of you can hit the ground running before DuoGuard even arrives at your door.

What's inside your protocol:

5-Minute Installation Checklist — From unboxing to full protection before your coffee gets cold. No tools. No guesswork. Both of you protected in under five minutes.

The Shared Bathroom Bacteria Map — A visual breakdown of exactly where bacteria multiply in a shared bathroom — cross-contamination zones, toilet aerosol range, humidity hotspots — and how DuoGuard neutralizes each one.

His & Hers Morning & Evening Rituals — A simple routine that works for both of you without extra effort, negotiation, or reminders. The best habit is the one that becomes invisible.

60-Day Couples' Wellness Tracker — Week-by-week check-ins for both of you. Fewer sick days, fresher breath, better dental checkups — write it down and see the shift together.

When One of You Gets Sick Protocol — Exactly what to do during illness so DuoGuard breaks the transmission cycle before the other partner catches it.

This isn't a generic hygiene pamphlet. It's a couples-specific system built around the unique bacterial dynamics of a shared bathroom — and the fact that when one person protects themselves, they're protecting the other.

Yours free with every DuoGuard order.

How long will it take for my order to arrive?

Full transparency: Our shipping times aren't the fastest (6-25 days depending on location). But our customer support is. If anything goes wrong, damaged package, lost order, whatever, we fix it fast.

Tracked delivery: usually 6–16 business days. Every order is protected by our 30-day support guarantee.

We process all orders within 2–3 business days.
Average delivery times:

United States: 7–18 business days

Europe: 6–15 business days(up to 25 during peak season)

Worldwide: 8–20 business days (some remote areas may take up to 21–25 days)

You’ll receive an email confirmation with tracking information once your order has shipped.

How can I track the status of my order?

As soon as your order ships, you’ll get a tracking number by email. You can follow your order directly through the carrier’s tracking page to see real-time updates.

My order seems delayed — what should I do?

Occasionally, customs or local carriers may cause slight delays. If your package is significantly late or shows no tracking updates beyond the expected delivery window, we will provide a reshipment or a full refund. Your satisfaction is always our priority.

What if my order arrives damaged, wrong, or incomplete?

If you receive a damaged item, the wrong product, or if something is missing, please contact us within 30 days of delivery. Simply send us a photo or short video, and we’ll arrange a replacement or full refund — no return required.

Can I cancel or modify my order?

You can cancel or change your order before it is processed and shipped. Once the order has been fulfilled, cancellation is no longer possible.

Do I need to return the product to get a refund?

In most cases, returns are not required. If there is an issue with your order (damage, wrong item, or non-delivery), we’ll take care of it by sending a replacement or issuing a refund after reviewing your case.

What happens if my package is marked “delivered” but I didn’t receive it?

If your tracking shows the order as delivered but you haven’t received it, we recommend contacting your local post office first. In certain cases, we may ask for a non-delivery confirmation from your local carrier in order to provide a refund or reshipment.

Summary

✨ At OrellaUv, we stand behind every product we ship. If something goes wrong, we’ll fix it quickly and fairly — so you can enjoy pure, science-backed oral hygiene with complete peace of mind.